Answers without the extra noise.

Prices on our U.S. storefront are shown in United States Dollars (USD) unless another currency is clearly indicated.

The payment methods currently available for your transaction will be displayed at checkout. Depending on availability and eligibility, these may include supported credit or debit cards and PayPal.

Available payment methods may vary according to the checkout provider, card issuer, billing location, or other transaction factors.

After a successful checkout, an order confirmation will be sent using the contact information provided with your purchase.

Please make sure the email address entered during checkout is accurate so you can receive order and shipping updates.

Please contact service@talvexiq.com as soon as possible and preferably within 12 hours after placing the order.

Include your order number and describe the change you need. We will make reasonable efforts to assist, but an order may no longer be changeable or cancellable once it has entered an advanced stage of fulfillment or has been dispatched.

Orders are typically processed within 1-3 business days after payment is confirmed.

Additional processing time may occasionally be needed during holidays, high-volume periods, or other operational circumstances.

Our current standard shipping charge is $3.50 per order.

The applicable shipping charge will be displayed during checkout before your order is submitted.

Estimated transit times are measured after dispatch.

Delivery periods are estimates rather than guaranteed arrival dates. Carrier operations, customs, weather, holidays, and destination conditions may affect transit time.

Products may be fulfilled through our own or partner fulfillment facilities depending on product availability and the delivery destination.

Different items may originate from different facilities and may arrive separately. We do not assume that every order is shipped from a local warehouse.

When tracking becomes available after dispatch, shipment information will be sent using the contact information associated with your order.

The carrier may require 1-3 business days after shipment before the first tracking activity appears.

Short gaps between tracking scans can occur while a shipment moves through a carrier network.

If tracking remains unchanged for an unusually long period, contact service@talvexiq.com with your order number. We can review the available shipment information and work with the carrier where appropriate.

A carrier status marked Delivered does not automatically prevent you from reporting a genuine delivery problem.

Check the delivery area and with household members where appropriate. If the package still cannot be located, contact us with your order number and relevant delivery details so the matter can be reviewed.

Talvexiq™ focuses on compact electronics designed around everyday home routines.

The collection includes products such as aroma diffusers, desk fans, handheld vacuums, portable humidifiers, personal blenders, and compact electric kettles.

We aim to represent products accurately. Minor differences may occur because of screen settings, lighting, photography, normal production tolerances, or manufacturing updates.

If the product received is materially different from its description, contact our customer support team for review.

Please review the specifications displayed on the applicable product page and any instructions supplied with the product.

Electrical products should only be used with a compatible power supply and according to their operating and safety instructions.

No. A humidifier and an aroma diffuser are not automatically interchangeable.

Only add essential oils when the instructions for that specific product clearly state that they are supported. Otherwise, use the product only as directed.

Eligible products may be returned within 30 calendar days after delivery.

For preference-based returns, the product should generally remain unused, in its original condition, and include its original packaging and essential accessories.

Contact service@talvexiq.com before sending the product anywhere.

Include your order number, the item involved, the reason for the request, and photos or video where relevant.

If the return is approved, our support team will provide the applicable return destination and instructions.

No, unless our customer support team specifically instructs you to do so.

Our business registration address is not automatically the correct return destination. Orders may be fulfilled through different facilities, so the appropriate return warehouse may vary.

Always obtain return authorization before sending a product.

For an eligible return caused by a change of mind, personal preference, or customer ordering mistake, return shipping is normally the customer's responsibility.

If an item is confirmed to be damaged, defective, incorrect, or materially different from its description, the customer will not be required to bear return shipping costs caused by that confirmed qualifying issue or fulfillment error.

Contact us as soon as reasonably possible and include your order number together with clear photos or video where appropriate.

After reviewing the issue, we may provide an authorized return, replacement, refund, or another appropriate resolution depending on the circumstances.

After an authorized return reaches the designated facility and is reviewed, an approved refund is issued to the original payment method within 5-10 business days.

Your bank, card issuer, or payment provider may need additional time for the credit to appear after the refund has been issued.

For product questions, order assistance, delivery concerns, returns, refunds, or other customer-service matters, contact us using:

Email: service@talvexiq.com
Phone: +86 13148764589

Customer service hours are Monday-Friday, 9:00 a.m.-6:00 p.m. Pacific Daylight Time (PDT). Saturday-Sunday: Closed.

Please include your order number whenever your question relates to a purchase.

For damaged, defective, incorrect, or incomplete products, clear photos or a short video may also help our support team review the situation more efficiently.