Last Updated: September 2026

These Terms and Conditions apply to purchases made through the Talvexiq™ online store. They explain the basic transaction relationship between you and us, including ordering, payment, fulfillment, delivery, cancellations, returns, and refunds.

Shenzhen Weinuosi Network Technology Co., Ltd., doing business as Talvexiq™, operates this store and is the seller for purchases made through the Talvexiq™ website.

Please review the product information, order total, delivery details, and applicable policies before submitting an order.

Orders and Acceptance

Products displayed on the website are offered subject to availability.

After checkout, you may receive an electronic confirmation acknowledging that we received your order. An order may still require payment confirmation, inventory verification, fraud screening, or other reasonable processing before fulfillment.

We may decline or cancel an order before shipment where there is a legitimate reason, including:

• Payment authorization failure

• Product unavailability

• Clearly incorrect pricing or product information

• Suspected fraudulent or unauthorized activity

• An address or order configuration that cannot reasonably be fulfilled

If we cancel an order after payment has been successfully collected, the applicable amount will be returned to the original payment method.

We will not substitute a materially different product without appropriate customer agreement.

Prices and Payment

Prices applicable to our U.S. storefront are displayed in United States Dollars (USD) unless otherwise indicated.

The amount shown during checkout includes the product subtotal and applicable shipping charges presented before the order is submitted. Taxes or other charges may also apply where required.

Payment methods available for a particular transaction are displayed at checkout. Additional information is provided in our Payment Information page.

Customers are responsible for providing accurate billing and payment information. Payment authorization may be performed by the payment provider or financial institution involved in the transaction.

Talvexiq™ customer support will never require you to send a complete card number, CVV/CVC, or online banking password by ordinary email.

Fulfillment and Delivery

Orders are normally prepared for shipment within 1–3 business days after payment confirmation.

Our current standard shipping charge is $3.50 per order, as reflected in the applicable shipping information and checkout.

Estimated transit times after dispatch are:

• United States: 6–12 business days

• Canada, United Kingdom & Australia: 8–14 business days

• Other supported international destinations: 12–19 business days

Delivery estimates are not guaranteed arrival dates. Carrier operations, customs processing, weather, holidays, destination conditions, and other circumstances can affect transit.

Orders may be dispatched from our own or partner fulfillment facilities according to inventory availability and delivery destination. Products within the same order may occasionally be shipped separately.

Tracking information is provided when available after dispatch. Full details concerning shipment timing, tracking, international delivery, delays, and lost packages are set out in our Shipping Policy.

Changes and Cancellation Requests

If you need to change delivery information or request cancellation, contact service@talvexiq.com as soon as possible and preferably within 12 hours of placing the order.

A request within this period does not guarantee cancellation if fulfillment has already advanced beyond the point where the order can reasonably be stopped.

Where the order has not yet reached that stage, we will make reasonable efforts to accommodate the request.

We do not impose a separate cancellation fee merely for submitting an eligible cancellation request.

Receiving Your Order

Customers should review delivered products within a reasonable period after receipt.

If an item arrives damaged, defective, incorrect, materially different from its description, or with an expected component missing, contact service@talvexiq.com and provide your order number together with photos or other relevant information where appropriate.

A confirmed fulfillment error or qualifying product problem will be addressed through an appropriate replacement, refund, or authorized return solution without requiring the customer to bear return costs caused by that issue.

Returns

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy.

For a standard change-of-mind or preference-based return, the product should generally remain unused, in its original condition, and include its original packaging and essential accessories.

Return shipping for an eligible preference-based return is normally the customer's responsibility.

Different rules apply where a product is confirmed to be damaged, defective, incorrect, or materially misdescribed. Customers will not be required to absorb return shipping costs resulting from a qualifying problem caused by the product or our fulfillment error.

All returns must first be requested through service@talvexiq.com.

Do not send a return directly to our registered business address unless our support team specifically instructs you to do so. Once an eligible request is approved, the appropriate return destination and instructions will be provided.

Refunds

Authorized returns are reviewed after reaching the designated return facility.

Approved refunds are issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

A bank, card issuer, or payment provider may require additional time to post the completed refund.

For preference-based returns, the original shipping charge is generally non-refundable unless applicable law requires otherwise. Costs resulting from a confirmed defective, damaged, incorrect, or materially misdescribed item will be handled according to our Return & Refund Policy.

International Purchases

Customers placing orders for delivery outside the fulfillment origin should be aware that destination-country customs procedures, import duties, taxes, or similar charges may apply.

Where these amounts are not collected at checkout, they may be assessed separately by the relevant destination authority.

Nothing in these Terms is intended to override mandatory consumer rights that apply to a transaction under applicable law.

Product Use

Talvexiq™ products should be used according to the product instructions, warnings, voltage requirements, care guidance, and intended household purpose provided with or for the item.

Customers should review electrical specifications before use, particularly when using a product outside the market for which its electrical configuration was supplied.

Damage resulting from misuse, unauthorized modification, improper power supply, or use contrary to supplied safety instructions may affect eligibility for remedies beyond rights that cannot legally be excluded.

Resolving an Order Issue

If a problem occurs, we encourage customers to contact us first so the order and available records can be reviewed.

When contacting support about a purchase, include your order number and enough information to identify the issue.

These Terms work together with our Shipping Policy, Return & Refund Policy, Payment Information, and Privacy Policy. Where a more specific policy provides operational details for a particular process, that policy should be read together with these Terms.

Nothing in these Terms limits statutory or other mandatory consumer protections that cannot lawfully be excluded.

Transaction Contact

Questions concerning an order, payment, shipment, return, or refund can be directed to:

Talvexiq™
Seller / Legal Company: Shenzhen Weinuosi Network Technology Co., Ltd.
Owner: Luo Hao

Email: service@talvexiq.com
Phone: +86 13148764589

Business Address:
Unit 15208, Building 3, Xunmei Technology Plaza
No. 8 Keyuan Road, Keyuan Community
Yuehai Subdistrict, Nanshan District
Shenzhen