We want Talvexiq™ customers to have a clear way to resolve an order that does not work out as expected. The terms below explain when a return can be requested, how the process works, who is responsible for return costs, and when an approved refund is issued.
30-Day Return Period
Eligible products may be returned within 30 calendar days after delivery.
For a preference-based return, such as ordering the wrong item or simply changing your mind, the product should be:
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Unused and in its original condition
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Returned with the original packaging and included accessories
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Free from damage caused after delivery
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Accompanied by the order number or other proof of purchase
Products showing significant use, alteration, accidental damage, or missing essential components may not qualify for a standard preference-based return.
Starting a Return
Before sending anything back, email service@talvexiq.com.
Please provide:
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Your order number
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The product you wish to return
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A brief reason for the request
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Photos or video when relevant to the issue
Our support team will review the request and, if the return is approved, provide the applicable return destination and instructions.
Do not send products back without return authorization. Unapproved packages or items sent to an incorrect location may not be identifiable or processable.
Return Shipping Costs
For a return based on personal preference, change of mind, or an ordering mistake made by the customer, return shipping costs are normally the customer's responsibility.
If Talvexiq™ sent the wrong product, or an item arrives damaged, defective, or materially different from its product description, contact us before arranging a return yourself.
After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund, or authorized return. The customer will not be required to bear return shipping costs resulting from a confirmed qualifying product issue or fulfillment error.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery.
If something is damaged, defective, incorrect, or an expected component is missing, contact service@talvexiq.com as soon as reasonably possible. Include your order number and clear photos or video where appropriate.
We will review the information provided and determine the suitable resolution based on the circumstances. Depending on the issue, this may include replacement of the affected item, a refund, or return instructions at no additional return cost to the customer.
Items That May Not Be Eligible
Certain products may be excluded from preference-based returns where appropriate for their nature or condition. Examples can include:
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Personalized or specially customized goods
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Gift cards, where offered
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Products that have been materially used, altered, or damaged after receipt
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Items specifically identified as final sale before purchase, where permitted by applicable law
A defective, damaged, incorrect, or materially misdescribed product will not be rejected solely because it falls within one of these general categories. Please contact us so the specific issue can be reviewed.
Exchanges
We generally handle exchanges by resolving the original order first.
If you would like another model, color, or product, contact us regarding the original item. Where a standard return applies, you may return the eligible product according to the authorized instructions and place a separate order for your preferred replacement.
If the replacement is required because we sent an incorrect or qualifying defective item, contact us before placing another order so we can determine the appropriate resolution.
Refunds
After an authorized return reaches the designated return facility, it will be reviewed before the refund is finalized.
Once approved, the refund will be issued to the original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time before the credit appears in your account after we have issued it.
If you have not received an approved refund after the expected processing period, contact service@talvexiq.com with your order number so we can review the status.
Original shipping charges are generally not refundable for preference-based returns unless required by applicable law. If the return results from a confirmed error by us or a qualifying damaged, defective, or incorrect product, the resolution will not require the customer to absorb costs caused by that issue.
Return Destination
Please do not send returns to our business registration address unless our support team specifically instructs you to do so.
Talvexiq™ orders may be fulfilled through different facilities depending on the product and destination. For this reason, the correct return location may differ from the company's registered business address.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions for that order.
For all return, refund, or order-resolution requests:
Email: service@talvexiq.com
Phone: +86 13148764589
Please include your order number whenever contacting us about a purchase.